LIMITED EDITION
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Please note that our luxury gift boxes are limited edition, with only a finite number available. While we will strive to accommodate all orders, availability cannot be guaranteed, and orders will be fulfilled on a first-come, first-served basis. Additionally, due to the exclusive nature of our products, there may be occasional variations in the items included.
DELIVERY
We aim to dispatch orders within 48 hours, with 3-5 business day delivery as standard or next-day delivery available for UK orders placed before 1 pm (at an extra cost). Please review our Delivery FAQ for detailed delivery information.
While we strive to meet these timelines, we cannot guarantee
same-day dispatch for every order.
Please note that deliveries occur on business/working days only, excluding weekends and public holidays. Orders made on a Friday will be delivered the following Monday unless you elect to pay for Saturday delivery.
Due to global supply chain challenges, shipping times could be longer than usual.
RETURNS
We offer a 14 calendar days refund policy for our luxury gift boxes, which extends from the date of purchase. With the exception of Christmas, any purchases made prior to 18 December, 2024, our refund policy will extend from 25 December 2024 for 14 calendar days.
To be eligible for a full refund, the entire luxury gift box must be returned in its original condition; individual items cannot be returned separately.
If an item arrives damaged or defective, please contact us within 48 hours of receipt of your luxury gift box, and we will arrange a replacement or issue a gift credit.
To complete your refund/exchange, please email hello@morariho.com and we will require an order confirmation as proof of purchase.
Once your luxury gift box is received and inspected, we will send you an email to notify you that we have received your luxury gift box. We will also notify you of the approval or rejection of your
refund/exchange.
If you are approved for a refund, the refund will be processed and a credit will automatically be applied to the credit card used or original method of payment, within 3-5 working days, depending on your individual bank.
If you are approved for an exchange, we will contact you to organise your replacement luxury gift box.
Please refer to our Returns FAQs for further information.
What's In The Box
Frequently Asked Questions
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Morariho is all about thoughtful, curated luxury that goes beyond the ordinary. Each item is carefully selected from artisans and sustainable brands, ensuring every luxury gift box tells a story and creates a meaningful connection. Our focus on sustainability and craftsmanship makes each gift not only beautiful but truly memorable.
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Yes, we offer themed luxury gift boxes which all have our bespoke packaging, including, interior decoration, a handwritten note and delivery direct to your loved one. Or, we offer customisation options - we are happy to help you create a luxury gift box uniquely suited to the recipient. Please contact our team at hello@morariho.com to discuss available options.
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Sustainability is at the heart of Morariho’s mission. From our thoughtfully designed packaging to our carefully curated products, we focus on longevity and quality. Our items are not meant to be disposable; they are crafted to last. We proudly partner with artisans and brands that prioritise eco-friendly materials and ethical practices, ensuring each piece meets our high standards for environmental responsibility and enduring value.
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Yes, we offer tailored solutions for corporate and bespoke orders, perfect for client gifts, team appreciation, or special events. Our team will work with you to create an elegant, personalised gifting experience that reflects your brand and values. Contact us at hello@morariho.com for more information on corporate gifting.
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We aim to dispatch orders within 48 hours, with 3-5 business/working days as standard or next-day delivery or Saturday delivery, at additional cost. Please note that deliveries occur on business/working days only, excluding weekends and public holidays. Orders submitted on a Friday will be delivered the following Monday (excluding bank holidays) unless you select and pay for Saturday delivery. Please see our Delivery FAQs for full details.
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Yes, Morariho offers international shipping to the EU, the USA and UAE. Delivery costs and times vary based on location, and customs fees may apply depending on your country’s regulations. Please refer to our delivery options at checkout or contact our team for further details at hello@morariho.com.
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Of course! Each Morariho luxury gift box includes the option to add a personal message at no extra cost. We will handwrite your note on premium stationery for an added touch of elegance.
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We offer a 14-day return window for refunds on our luxury gift boxes. To be eligible for a return, the entire luxury gift box must be returned in its original condition; individual items cannot be returned separately. If an item arrives damaged or defective, please contact us within 48 hours, and we will arrange a replacement or issue store credit. Refunds will only be made to the method of payment used upon purchase.
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Yes, once your order ships, our shipping agent will send you a tracking link via email. You can check the delivery status at any time to stay updated on your order’s progress.
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Each item in your Morariho gift box is made to be cherished. Care instructions are provided in the section 'What's in the box', where applicable, to ensure your gift remains beautiful for years to come. If you have any questions about specific items, feel free to contact our team at hello@morariho.com.
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Absolutely! You can choose to have your Morariho luxury gift box shipped either to your address or directly to the recipient. Simply enter the preferred shipping address at checkout, and we will handle the rest, ensuring it arrives beautifully packaged and ready to impress. Please note you only have 30 minutes from the submission of your order to change your mind!
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Yes, you can request changes to your order, gift message, delivery address, or cancel your order within 30 minutes of purchase. Please email us at hello@morariho.com with your order number, and we will do our very best to assist with your request.
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No, your luxury gift box will not include any receipts or pricing information. The sender will receive all order details and receipts via email, ensuring the recipient only receives the beautifully curated luxury gift box.